Privacy Policy | booqie Official Online Casino Malaysia

Last Updated: 2026-08-19

Privacy at a Glance

What we collect: Identity details, payment info, device data, and game activity.
Why we collect it: To manage your account, process RM transactions, and prevent fraud.
Who sees it: Our internal team and trusted partner service providers (e.g., payment gateways).
How long we keep it: Throughout your account lifecycle and as required by Malaysian law.
Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy outlines how booqie collects, uses, and protects the personal information of our users in Malaysia. By accessing our services, you agree to the practices described here.

This policy applies exclusively to the services provided on our official domain. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our site.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment:

Account & Identity

Username, email, and phone number used to establish your identity and manage your account login.

Verification Documents

Identification provided during KYC processes to verify age and residency in Malaysia.

Payment Data

Details required to process deposits and withdrawals in MYR, handled through secure channels.

Gaming Activity

Records of games played, betting history, and transaction logs to ensure fair play.

Technical Data

IP address, browser type, device identifiers, and operating system for security and optimization.

Support Records

Correspondence via our support channels to resolve your queries and issues.

3. How We Collect Data

We gather information through three primary methods:

Directly from you: Information provided during registration, deposit requests, or when contacting support.
Automatically: Technical data collected via cookies and server logs while you navigate the site.
Partner providers: Data shared by our partner payment providers and verification services to validate transactions.

4. Why We Use Data

Your data is used strictly for the following purposes:

Account Management: Creating and maintaining your secure user profile.
Financial Transactions: Processing deposits and withdrawals of RM funds.
Compliance: Verifying that users are of legal age and preventing multi-accounting or fraud.
Personalization: Improving the user interface based on your device and preferences.
Legal Obligations: Meeting the requirements applicable to gambling operators in Malaysia.
Marketing: Sending promotional offers only if you have explicitly opted in.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

Operational Partners: Payment processors, identity verification services, and technical infrastructure providers.
Legal Authorities: When required by law or to comply with a valid legal request from regulatory bodies.

6. How We Protect Data

We employ industry-standard security measures to safeguard your information:

Encryption: Use of secure protocols for data in transit between your device and our servers.
Access Control: Internal access to personal data is strictly limited to authorized personnel.
Isolation: Payment data is processed through isolated, secure gateways to minimize risk.
Monitoring: Continuous security monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and applicable laws, you have the following rights:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request the removal of your personal data.
Portability: Request a transfer of your data to another service.
Objection & Withdrawal: Withdraw consent for marketing or object to specific data processing.

To exercise these rights, please contact our support team via the channels available on our support page.

Note: Even after account closure, we are required to retain certain transaction and identity data to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

Personal data is retained for the duration of your active account. Once an account is closed, data is kept only for the timeframe required by applicable law in Malaysia to satisfy legal, tax, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, the account will be terminated immediately, and any remaining funds will be handled in accordance with our terms.

Parents or guardians who suspect a minor is using our platform should report the account immediately via our support page.

11. Cross-Border Transfers

To provide a global-standard gaming experience, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage users to regularly check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions regarding your privacy or how your data is handled, please reach out to us through the official channels listed on our Support Center.